20 May 2005
    Kee & Co., Ltd
    34 Regent Street
    London, UK

    Dear Sirs:

    Thank you for your letter of 20 May in which you lodge a claim for short delivery of 9000 kg of white cement.

    We wish to express our deep regret at this incident. We have checked with our warehouse and discovered that part of your consignment was not packed in 5-ply paper bags as specified in the contract. This was due to the negligence of our warehouse staff.

    We are most concerned to maintain our long-standing trading relationship. We therefore enclose a cheque for GB￡230 in full and final settlement of your claim.

    We trust that this unfortunate error will not adversely affect our future relations.

    Yours faithfully,

    Tony Smith
    Chief Seller

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    ——先生:

    五月二十日就缺少9000公斤白水泥提出索赔的来函收悉。

    对是次事件，本公司感到非常遗憾。经与货仓负责人商讨后，发现错失是由于员工疏忽，未有按定单要求以五层纸袋包装该批货物而引致。

    谨随函敬附230镑支票壹张，赔偿贵公司损失。

    本公司希望是次事件不会影响贵我双方日后的合作。

    销售部主任
    托尼.斯密思谨上
    2005年5月20日